Is my order still being progressed?
Yes, absolutely. Our team of skilled craftspeople are currently working through all outstanding orders. We are committed to upholding our excellent quality standards and are working to the timeframes previously communicated to you.

Is my deposit secure?
Yes, all monies paid are secure and have been allocated to your specific order.

My furniture has recently been collected. Do I need to do anything?
No, your furniture is in our safe hands and will still be beautifully transformed before being returned to you.

Will my Interest Free Credit agreement still be valid?
Yes, all Interest Free Credit agreements remain valid.

Is my product guarantee still the same?
Yes, all guarantees are still valid for the timeframe referenced in your order terms and conditions. Our commitment to excellent quality remains unaltered.

I have an ongoing query/alteration. Is this still being addressed?
Yes, all ongoing queries and alterations are still actively being addressed. Our dedicated Customer Services team are here to help and can be contacted by phoning 01772 838468 or by emailing customer.services@plumbs.co.uk

I have an appointment booked for fitting/delivery. Will this still happen?
Yes, all booked appointments will proceed as expected.

I want to add an additional item to my order. Can I do this?
Yes, please contact your home consultant directly to organise this.

Do I need to do anything?
No, please be assured that we have everything in hand, and we will continue to keep you updated with regards to your order.

I have an additional question. Who do I contact?
If your question isn’t answered above, please contact our dedicated Customer Services team on 01772 838468 or by emailing customer.services@plumbs.co.uk