Answering any questions you may have

• I have recently placed an order with Plumbs

  Is my order still being progressed?
  Yes, absolutely. Our team of skilled craftspeople are currently working through all outstanding orders. We are committed to upholding our excellent quality standards and are working to the timeframes previously communicated to you.

  Is my deposit secure?
  Yes, all monies paid are secure and have been allocated to your specific order.

  My furniture has recently been collected. Do I need to do anything?
  No, your furniture is in our safe hands and will still be beautifully transformed before being returned to you.

  Will my Interest Free Credit agreement still be valid?
  Yes, all Interest Free Credit agreements remain valid.

  Is my product guarantee still the same?
  Yes, all guarantees are still valid for the timeframe referenced in your order terms and conditions. Our commitment to excellent quality remains unaltered.

  I have an ongoing query/alteration. Is this still being addressed?
  Yes, all ongoing queries and alterations are still actively being addressed. Our dedicated Customer Services team are here to help and can be contacted by phoning 01772 838468 or by emailing customer.services@plumbs.co.uk

  I have an appointment booked for fitting/delivery. Will this still happen?
  Yes, all booked appointments will proceed as expected.

  I want to add an additional item to my order. Can I do this?
  Yes, please contact your home consultant directly to organise this.

  Do I need to do anything?
  No, please be assured that we have everything in hand, and we will continue to keep you updated with regards to your order.

  I have an additional question. Who do I contact?
  If your question isn’t answered above, please contact our dedicated Customer Services team on 01772 838468 or by emailing customer.services@plumbs.co.uk

• I have recently received a quote from Plumbs

  Is my quote still valid?
  Yes, all quotes received in the last 28 days remain valid. If you would like to proceed with an order and refresh your home furnishings, please contact your local home consultant.

  Will there be any changes to the fabrics available?
  We are committed to continuing to offer you the very best selection of fabrics, working with our trusted fabric suppliers and leading design houses. Your local home consultant will be able to update you on any new fabrics now available or changes to our range.

  Is there any change to order timeframes?
  No, there is no change to order timeframes. What’s more, all sofa cover and curtain orders placed by October 31^st are guaranteed for delivery by Christmas! (Subject to fabric availability.)

  How do I proceed with my quote?
  If you’d like to proceed with your quote, please contact your local home consultant who will assist you with this.

  I recently requested a further home visit. Will this go ahead?
  Yes, there will be no change to booked appointments. If you do need to rearrange your appointment for whatever reason, please contact your local home consultant directly.

  I recently requested some free fabric samples. Are these on their way?
  Yes, we have a note of your request and your samples should be with you shortly.

  I have an additional question. Who do I contact?
  If your question isn’t answered above, please contact our dedicated Customer Services team on 01772 838468 or by emailing customer.services@plumbs.co.uk

• I have recently requested a free home visit with Plumbs

  I have booked a home visit. Will this still go ahead?
  Yes, any home visits requested or booked will continue as expected. If 5 days after your request, you are still waiting to hear from your consultant, please call our team on 0800 019 0505 who will follow this up for you.

  Will there be any changes to the fabrics available?
  We are committed to continuing to offer you the very best selection of fabrics, working with our trusted fabric suppliers and leading design houses. Your local home consultant will be able to update you on any new fabrics now available or changes to our range.

  Are the advertised offers still valid?
  Yes, any advertised offers will be honoured from booking your home visit.

  Is there any change to order timeframes?
  No, there is no change to order timeframes. What’s more, all sofa cover and curtain orders placed by October 31^st are guaranteed for delivery by Christmas! (Subject to fabric availability.)

  I recently requested some free fabric samples. Are these on their way?
  Yes, we have a note of your request and your samples should be with you shortly.

  I have an additional question. Who do I contact?
  If your question isn’t answered above, please contact our dedicated Customer Services team on 01772 838468 or by emailing customer.services@plumbs.co.uk

• General enquiries

  Is Plumbs still family owned?
  Yes, we remain family owned and the Plumb family will still be actively involved in the day-to-day management of the business. The market stall roots of Plumbs also remain, with a commitment to a warm, friendly service, quality British manufacturing, and a talented team who uniquely craft each order.

  I have previously placed an order with Plumbs. Is my guarantee still valid?
  Yes, all quality guarantees on past orders remain valid until the original date of expiry.

  Is Plumbs still based in the UK?
  Absolutely. Our skilled team remain at the heart of our business, and we’re incredibly proud to continue to represent bespoke British manufacturing and traditional craft skills.

  I would like to book a free home visit. How do I do this?
  Please use our online form or call our UK based call centre team on 0800 019 0505 and they would be delighted to assist you with booking a free home visit from your local consultant.

  I have an additional question. Who do I contact?
  If your question isn’t answered above, please contact our dedicated Customer Services team on 01772 838468 or by emailing customer.services@plumbs.co.uk

  I have a press enquiry. Who do I contact?
  For all press enquiries, please contact Sophie Clark on sclark@plumbs.co.uk